Hey everyone. I want you all to know that, It’s not OK, to leave your audience hanging, when a question is asked on your social media platforms. This just happened to me a couple of days ago on a Facebook Business Page, that shall remain nameless. The business I went to, does not have a website or blog and there was no contact information listed in the about section of their page, but they showcased a product that I was interested in learning more about so I sent a message asking about their product well, a few hours went by, then a day and then another day and still no reply. Now it has been about 4-days so I just gave up and moved on.
The deal is, if someone makes a comment, ask a question or inquiry, we are obligated as page and business owners to respond in a timely manner. I know things come up and sometimes life gets in the way, so that's why you have a back-up, a stand-by, someone to be there checking in on your social media platforms. It would also be a good idea to ensure your mobile device alerts are tuned on or better yet, at least for Facebook, they have this great messaging service that will respond for you, when you aren't able to. My main point being is ‘RESPOND’ and try to do so within a 24hr period, it’s that simple.
Thanks for reading